🏥 AuditCare

Complete User Manual - Mortality & Morbidity Audit System

Version 1.0 | Last Updated: 2025

📑 Table of Contents

1. Introduction

Welcome to AuditCare, a comprehensive web application designed to help healthcare organizations manage mortality and morbidity audits, track audit workflows, and manage recommendations follow-up.

What is AuditCare?

AuditCare enables healthcare organizations to:

  • 📊 Manage mortality and morbidity case audits
  • 🔄 Track audit assignments and workflows
  • 👥 Collaborate across departments and units
  • 📈 Monitor audit completion and review status
  • 📝 Complete comprehensive audit forms
  • ✅ Review and approve audits
  • 📋 Track recommendations and follow-ups
  • 🔔 Receive real-time notifications
  • 💾 Integrate with EMR systems
  • 📊 Generate comprehensive reports

📍 System Information

Application Type: Web-based Mortality & Morbidity Audit Management System

Primary Use: Hospital mortality and morbidity case reviews, audit tracking, and quality improvement

⚠️ Important: This system handles sensitive patient data. Always follow your organization's privacy and security policies!

2. Getting Started

2.1 Logging In

  1. Navigate to the AuditCare application URL
  2. Enter your email address and password
  3. Click the "Login" button
  4. You will be redirected to the Dashboard upon successful login
⚠️ Forgot Password? Contact your system administrator to reset your password.

2.2 Navigation

After logging in, you'll see the main navigation sidebar on the left with the following options:

  • 📊 Dashboard - Overview of audits and statistics
  • 💀 Mortality Cases - View and manage mortality cases
  • 🏥 Morbidity Cases - View and manage morbidity cases
  • 📋 Assignments - View all audit assignments
  • 📝 My Audits - View your assigned audits
  • ✅ Reviews - (Reviewers only) Review submitted audits
  • 📌 Recommendations - (Superuser only) Track recommendations and follow-ups
  • ⚙️ Admin - (Superuser only) System administration

2.3 Header Features

The top header includes:

  • 🔔 Notifications Bell - Click to view your notifications
  • 👤 Your Name - Displays your logged-in name
  • 🚪 Logout - Click to log out of the system

3. User Roles & Permissions

👑 Superuser (System Administrator)

Full system access with all privileges:

  • ✅ Import mortality cases from EMR
  • ✅ Create, edit, and delete users
  • ✅ Manage departments and units
  • ✅ Create and manage teams
  • ✅ View all audits across all departments
  • ✅ Assign cases to auditors and reviewers
  • ✅ Review and approve audits
  • ✅ Manage system settings
  • ✅ Track recommendations and follow-ups
  • ✅ Access all dashboard features
  • ✅ View audit logs and activity history
  • ✅ Create manual mortality and morbidity cases

👔 Reviewer (Department Head/Senior Physician)

Review and approval access:

  • ✅ Review submitted audits from team members
  • ✅ Edit and modify audit content when needed
  • ✅ Approve or reject audits
  • ✅ Request revisions from auditors
  • ✅ View audits from their unit
  • ✅ Complete audits when assigned as auditor
  • ✅ View dashboard statistics for their unit
  • ✅ Receive notifications for review requests
  • ❌ Cannot manage users or departments
  • ❌ Cannot import EMR data
  • ❌ Cannot assign cases (unless also superuser)

👤 Auditor (Attending Physician/Quality Officer)

Audit completion access:

  • ✅ View assigned audits
  • ✅ Complete audit forms
  • ✅ Save drafts and submit final audits
  • ✅ Add electronic signatures
  • ✅ View personal audit statistics
  • ✅ View audits from their unit
  • ✅ Receive notifications for new assignments
  • ❌ Cannot review or approve audits
  • ❌ Cannot assign cases
  • ❌ Cannot manage users or departments
  • ❌ Cannot import EMR data

4. Dashboard

The Dashboard provides a comprehensive overview of audits, statistics, and recent activity.

4.1 Statistics Cards

The top of the dashboard displays key statistics:

  • 📊 Total Audits - Total number of audits in the system (or your assigned audits)
  • ⏳ Pending Audits - Audits awaiting completion
  • ✅ Completed Audits - Audits that have been completed
  • ⚠️ Overdue Audits - Audits past their due date
  • 👥 Team Members - (Superuser only) Total number of active users
  • 📈 Monthly Trend - Percentage change in audits this month

4.2 Recent Audits

The dashboard displays a paginated list of recent audits with:

  • Patient ID
  • Case type (Mortality or Morbidity)
  • Status badge
  • Assigned date and due date
  • Assigned auditor name
  • Quick action to view the audit
💡 Tip: Click on any audit in the recent list to quickly navigate to its detail page.

5. Mortality Cases

Mortality cases represent patient deaths that require audit. Cases can be imported from the EMR system or created manually.

5.1 Viewing Mortality Cases

The Mortality Cases page displays all mortality cases in a table format with:

  • Patient ID
  • Note Number and Date
  • Time of Death
  • Cause of Death
  • Final Diagnosis
  • Department and Unit
  • Age and Gender
  • Audit Status
  • Import Date

Filtering and Searching:

  • Search: Use the search box to find cases by Patient ID, Cause of Death, or Diagnosis
  • Status Filter: Filter by audit status (Unassigned, Assigned, In Progress, Completed, etc.)
  • Department Filter: Filter cases by department
  • Pagination: Navigate through pages of results

5.2 EMR Import (Superuser Only)

Mortality cases can be imported from the EMR system for a specific month and year.

Steps to Import from EMR:

  1. Navigate to Admin Dashboard → EMR Import tab
  2. Select the Month and Year you want to import
  3. Click "Fetch EMR Data"
  4. The system will connect to the EMR and retrieve mortality cases
  5. Review the list of patients displayed
  6. Select the cases you want to import (or select all)
  7. Click "Import Selected Patients"
  8. Cases will be added to the Mortality Cases list
💡 Note: The system tracks the last sync time and will only fetch new cases since the last import. For historical data, you can select any month/year.
⚠️ Important: Only cases from specific departments are imported. The system filters cases based on configured department codes.

5.3 Creating Manual Mortality Cases (Superuser Only)

Steps to Create a Manual Case:

  1. Navigate to Mortality Cases
  2. Click "+ Create Mortality Case"
  3. Fill in the required fields:
    • Patient ID * - Unique patient identifier
    • Time of Death * - Date and time of death
    • Cause of Death * - Primary cause
    • Note Number - Optional note reference
    • Place of Death - Where death occurred
    • Final Diagnosis - Clinical diagnosis
    • Department - Select department
    • Unit - Select unit (optional)
    • Age - Patient age
    • Gender - Patient gender
  4. Click "Create Case"

6. Morbidity Cases

Morbidity cases represent patient incidents or complications that require audit. These are typically created manually.

6.1 Viewing Morbidity Cases

The Morbidity Cases page displays all morbidity cases with:

  • Patient ID
  • Incident Date
  • Case Summary
  • Morbidity Category
  • Audit Indication
  • Department and Unit
  • Age and Gender
  • Created By
  • Audit Status

6.2 Creating Morbidity Cases (Superuser Only)

Steps to Create a Morbidity Case:

  1. Navigate to Morbidity Cases
  2. Click "+ Create Morbidity Case"
  3. Fill in the required fields:
    • Patient ID * - Unique patient identifier
    • Incident Date * - When the incident occurred
    • Case Summary * - Description of the incident
    • Morbidity Category * - Select from available categories
    • Audit Indication * - Reason for audit
    • Department * - Select department
    • Unit - Select unit (optional)
    • Age - Patient age
    • Gender - Patient gender
  4. Click "Create Case"

7. Assignments

Assignments link mortality or morbidity cases to auditors and reviewers for completion and review.

7.1 Viewing Assignments

The Assignments Dashboard displays all audit assignments with:

  • Patient ID and Case Type
  • Assigned To (Auditor name)
  • Reviewer Name
  • Assigned Date and Due Date
  • Status (Assigned, In Progress, Submitted, Under Review, Approved, Rejected)
  • Priority (Low, Medium, High, Urgent)
  • Progress Percentage

Filtering Options:

  • Search: Search by Patient ID, Cause of Death, or Auditor name
  • Status Filter: Filter by assignment status
  • Priority Filter: Filter by priority level
  • Type Filter: Filter by assignment type (Individual, Team, Multi-Individual)

7.2 Creating Assignments (Superuser Only)

Steps to Assign a Case:

  1. Navigate to Mortality Cases or Morbidity Cases
  2. Select one or more cases using the checkboxes
  3. Click "Assign Audits" button
  4. Fill in the assignment form:
    • Assignment Type * - Choose Individual, Team, or Multi-Individual
    • Auditor(s) * - Select auditor(s) based on assignment type
    • Reviewer * - Select a reviewer
    • Due Date * - Set completion deadline
    • Priority - Set priority level
    • Notes - Optional assignment notes
  5. Click "Assign"

7.3 Assignment Types

Individual Assignment:

Assigns a single case to one auditor. The auditor is responsible for completing the entire audit.

Team Assignment:

Assigns a case to a team. All team members receive notifications and can collaborate on the audit.

Multi-Individual Assignment:

Assigns a case to multiple individual auditors with different roles:

  • Primary Auditor: Main responsible auditor
  • Secondary Auditor(s): Supporting auditors

All auditors can work on the audit, but the primary auditor is the main contact.

8. Audit Form

The Audit Form is a comprehensive form with multiple sections for completing mortality and morbidity audits. The form includes auto-save functionality and progress tracking.

8.1 Form Overview

The audit form is divided into 11 sections:

  1. Case Information
  2. Case Summary
  3. Documentation
  4. Diagnosis
  5. Management
  6. Outcome
  7. Disclosure
  8. Second Victim
  9. Issues Revealed
  10. Recommendations
  11. Audit Team
💡 Auto-Save: The form automatically saves your progress every few seconds. You'll see a "Last saved" indicator at the top of the form.

8.2 Case Information Section

This section captures basic patient and case information:

  • Patient IP Number - Inpatient number
  • Age - Patient age with unit (years, months, days)
  • Admission Date - Date of admission
  • Discharge Date - Date of discharge (or death)
  • Length of Stay - Calculated automatically
  • Source of Admission - Where patient came from
  • Primary Diagnosis - Main diagnosis
  • Previous Admission (30 days) - Yes/No
  • DNR Status - Do Not Resuscitate status
  • Cause of Death - Primary cause
  • Autopsy Needed - Yes/No with justification
  • RCA Needed - Root Cause Analysis needed (Yes/No with comment)
  • CPR Concern - CPR-related concerns (Yes/No with comment)
  • Mortality Unexpected - Was death unexpected? (Yes/No with comment)
  • Mortality Not Expected at Admission - Was death expected at admission? (Yes/No with comment)

8.3 Case Summary Section

A free-text area to provide a comprehensive summary of the case, including:

  • Patient presentation
  • Clinical course
  • Key events
  • Treatment provided
  • Outcome

8.4 Documentation Section

This section contains structured questions about documentation quality:

  • Was the documentation adequate (Clear, Continuous, clear plan)?
  • Were clinical findings properly recorded?
  • Was the discharge plan documented?
  • Was CPR process documented in the system?
  • Was discussion with the family regarding resuscitative measures documented?
  • Was the death note by a physician documented in Al-Shifa?

Each question has options: Yes, No, or NA (Not Applicable).

8.5 Diagnosis Section

Questions about diagnostic processes:

  • Was there a delay in diagnosis/assessment?
  • Were abnormal lab, x-ray, other test results or physical findings addressed?
  • Was there any incorrect information provided or Misinterpretation of information?

8.6 Management Section

Questions about patient management:

  • Was there a delay in initiating treatment?
  • Did the care management deviate from the policy or Clinical Practice Guidelines?
  • Was the deterioration in the patient recognized and responded in a timely manner?
  • Was assistance available when required?
  • Was the skill-mix available appropriate?

8.7 Outcome Section

Questions about outcomes and contributing factors:

  • Was there a medication error which may have contributed to the outcome?
  • Did teamwork failure (communication) contribute to the outcome?
  • Were there any local environmental contributors?
  • Were there any hospital-wide contributors?
  • Was there a complication due to Treatment/procedure/operation?
  • Under optimal conditions would this mortality (or morbidity) have been preventable?
  • Was the outcome of the treatment expected?
  • Is further review necessary?

8.8 Disclosure Section

Questions about adverse event disclosure:

  • Was the Disclosure session conducted in private?
  • Was the Adverse Event disclosure conducted with a guidance of the Checklist?
  • Was the Event Disclosure Led By consultant?
  • Supervised By (HOD/Director)?

8.9 Second Victim Section

Questions about second victim support:

  • Was a Second Victim identified?
  • Additional questions about second victim support and care

8.10 Issues Revealed Section

A free-text area to document any issues or problems identified during the audit. This section is optional but recommended for quality improvement purposes.

8.11 Recommendations Section

This section allows you to add multiple recommendations for improvement:

Adding a Recommendation:

  1. Click "+ Add Recommendation"
  2. Fill in the recommendation details:
    • Title * - Brief title for the recommendation
    • Description * - Detailed description
    • Category * - Select from available categories
    • Priority * - Low, Medium, High, or Critical
    • Assigned To - Person responsible for implementation
    • Lead Person - Primary contact
    • Due Date - Target completion date
    • Action Plan - Steps to implement
  3. Click "Add Recommendation"
💡 Tip: Recommendations are tracked separately and can be followed up on in the Recommendations & Follow-up section.

8.12 Audit Team Section

This section allows you to add team members who participated in the audit:

Adding Team Members:

  1. Click "+ Add Team Member"
  2. Select a user from the dropdown
  3. Select their role (Primary Auditor, Secondary Auditor, Reviewer, etc.)
  4. Click "Add"

8.13 Electronic Signatures

Before submitting an audit, you must provide an electronic signature:

Adding Your Signature:

  1. Scroll to the bottom of the form
  2. Find the "Auditor Signature" section
  3. Click on the signature canvas
  4. Draw your signature using your mouse or touchscreen
  5. Click "Clear" to redraw if needed
  6. Your signature is automatically saved with a timestamp
⚠️ Important: Once you submit the audit, you cannot edit it unless a reviewer requests revisions. Make sure all information is complete and accurate before submitting.

8.14 Saving and Submitting

Form Actions:

  • Auto-Save: The form automatically saves your progress every few seconds
  • Save Draft: Manually save your progress (optional, auto-save handles this)
  • Submit for Review: Submit the completed audit to the assigned reviewer
💡 Progress Tracking: The form shows completion status for each section. Required sections must be completed before submission.

9. Reviews & Approvals

Reviewers can review submitted audits, request revisions, approve, or reject them.

9.1 Review Dashboard

The Reviews Dashboard (accessible to Reviewers and Superusers) displays:

  • All audits pending review
  • Audits under review
  • Recently approved/rejected audits
  • Filtering options by status, priority, and date

9.2 Review Process

Steps to Review an Audit:

  1. Navigate to Reviews from the sidebar
  2. Click on an audit that needs review
  3. The audit form will open in review mode
  4. Review all sections of the audit
  5. You can:
    • Edit: Make changes directly to the audit
    • Add Comments: Add review comments
    • Request Revision: Send back to auditor for changes
    • Approve: Approve the audit
    • Reject: Reject the audit with reason

9.3 Approval & Rejection

Approving an Audit:

  1. Review the complete audit
  2. Add your electronic signature (if required)
  3. Click "Approve Audit"
  4. The audit status changes to "Approved"
  5. The auditor receives a notification

Rejecting an Audit:

  1. Review the audit and identify issues
  2. Click "Reject Audit"
  3. Provide a reason for rejection
  4. The audit status changes to "Rejected"
  5. The auditor receives a notification with the rejection reason

Requesting Revision:

  1. Review the audit and identify needed changes
  2. Click "Request Revision"
  3. Add comments about what needs to be changed
  4. The audit status changes to "Revision Requested"
  5. The auditor receives a notification and can make changes

10. Recommendations & Follow-up

The Recommendations & Follow-up section (Superuser only) allows tracking of all recommendations from audits and their implementation status.

10.1 Viewing Recommendations

The Recommendations Dashboard displays:

  • Statistics: Total recommendations, overdue count, status breakdown
  • Recommendation List: All recommendations with details
  • Filters: Filter by status, priority, category, assigned to, and date range
  • Search: Search by title, description, or patient ID

10.2 Recommendation Details

Each recommendation shows:

  • Title and Description
  • Category and Priority
  • Status (Pending, In Progress, Completed, Cancelled)
  • Assigned To and Lead Person
  • Due Date and Due Status (Overdue, Due Today, On Track)
  • Associated Patient ID and Case Type
  • Action Plan
  • Follow-up History

10.3 Follow-up Tracking

Adding a Follow-up:

  1. Click on a recommendation to view details
  2. Scroll to the "Follow-ups" section
  3. Click "+ Add Follow-up"
  4. Fill in:
    • Follow-up Type - Status update, Progress check, Completion verification
    • Follow-up Date - When this follow-up occurred
    • Status - Current status
    • Notes - Details about progress or changes
  5. Click "Add Follow-up"

10.4 Updating Recommendation Status

Steps to Update Status:

  1. Click on a recommendation
  2. Click "Edit" button
  3. Update the status (Pending → In Progress → Completed)
  4. Update other fields as needed
  5. Click "Update Recommendation"
💡 Tip: Set up follow-up dates to ensure recommendations are tracked regularly. The system will show overdue recommendations and those due today.

11. Admin Dashboard (Superuser Only)

The Admin Dashboard provides comprehensive system administration tools organized in tabs.

11.1 User Management

Create, edit, and manage user accounts:

Creating a New User:

  1. Navigate to Admin → Users tab
  2. Click "+ Create User"
  3. Fill in:
    • Username * - Unique username
    • Email * - User email address
    • Password * - Initial password
    • First Name * - User's first name
    • Last Name * - User's last name
    • Role * - Superuser, Reviewer, or Auditor
    • Department * - Assign to department
    • Unit - Assign to unit (optional)
    • Active Status - Enable/disable account
  4. Click "Create User"

Editing a User:

  1. Find the user in the list
  2. Click "Edit" button
  3. Modify any fields (including password)
  4. Click "Update User"
⚠️ Deleting Users: Users are soft-deleted (deactivated) rather than permanently removed. This preserves audit history and assignments.

11.2 Department Management

Create and manage hospital departments:

Creating a Department:

  1. Navigate to Admin → Departments tab
  2. Click "+ Create Department"
  3. Enter:
    • Name * - Department name
    • EMR Code - Code used in EMR system (for imports)
    • Description - Optional description
  4. Click "Create Department"

11.3 Unit Management

Create and manage units within departments:

Creating a Unit:

  1. Navigate to Admin → Units tab
  2. Select a department
  3. Click "+ Create Unit"
  4. Enter:
    • Name * - Unit name
    • EMR Code - Code used in EMR system
    • Department * - Parent department
  5. Click "Create Unit"
💡 Note: EMR codes are important for matching imported cases with departments and units. Make sure they match your EMR system codes.

11.4 Team Management

Create and manage audit teams:

Creating a Team:

  1. Navigate to Admin → Teams tab
  2. Click "+ Create Team"
  3. Enter:
    • Team Name * - Name of the team
    • Description - Team purpose or description
    • Department - Associated department
  4. Add team members by selecting users
  5. Click "Create Team"

Managing Team Members:

  1. Click on a team to view details
  2. Click "+ Add Member" to add users
  3. Click "Remove" next to a member to remove them
  4. Changes are saved automatically

11.5 System Settings

Configure system-wide settings:

  • Allow Edit Approved Audits - Whether reviewers can edit approved audits
  • EMR API URL - EMR system API endpoint
  • EMR API Key - Authentication key for EMR API
  • Audit Due Days - Default number of days for audit completion
  • Follow-up Interval Days - Default interval for recommendation follow-ups
  • Notification Retention Days - How long to keep notifications
  • Email Notifications - Enable/disable email notifications
  • Signature Required - Whether electronic signatures are mandatory

Updating Settings:

  1. Navigate to Admin → Settings tab
  2. Find the setting you want to change
  3. Click "Edit" or modify the value
  4. Click "Save" or "Update Setting"

12. Notifications

The notification system keeps you informed about important events in the system.

12.1 Viewing Notifications

  1. Click the 🔔 bell icon in the top header
  2. A dropdown will show your recent notifications
  3. Unread notifications are highlighted
  4. Click on any notification to view details
  5. Click "Mark All as Read" to clear all notifications

12.2 Notification Types

You'll receive notifications for:

  • New Audit Assignment - When you're assigned a new audit
  • Audit Submitted - When an auditor submits an audit for review
  • Revision Requested - When a reviewer requests changes
  • Audit Approved - When your audit is approved
  • Audit Rejected - When your audit is rejected
  • Deadline Reminder - When an audit deadline is approaching
  • Deadline Overdue - When an audit is past due
  • Bulk Assignment - When multiple cases are assigned to you
  • Recommendation Created - When a recommendation is added to an audit
  • Recommendation Due Today - When a recommendation is due today
  • Recommendation Due Soon - When a recommendation deadline is approaching
  • Follow-up Due - When a recommendation follow-up is due
💡 Email Notifications: If email notifications are enabled in system settings, you'll also receive email alerts for important events.

12.3 Notification Actions

Clicking on a notification will:

  • Mark it as read
  • Navigate to the relevant page (audit, assignment, recommendation, etc.)
  • Show you the details of the event

13. Tips & Best Practices

13.1 Audit Completion

  • ✅ Complete all required sections before submitting
  • ✅ Provide detailed case summaries with relevant clinical information
  • ✅ Answer all questions honestly and accurately
  • ✅ Add comments to "No" answers to explain the situation
  • ✅ Review your work before submitting
  • ✅ Use the auto-save feature - don't worry about losing work
  • ✅ Add team members who participated in the audit
  • ✅ Create actionable recommendations with clear due dates

13.2 Recommendations

  • ✅ Make recommendations specific and actionable
  • ✅ Assign recommendations to appropriate personnel
  • ✅ Set realistic due dates
  • ✅ Provide clear action plans
  • ✅ Follow up regularly on recommendation status
  • ✅ Update status as recommendations progress
  • ✅ Document follow-up activities

13.3 Review Process

  • ✅ Review audits promptly after submission
  • ✅ Provide constructive feedback when requesting revisions
  • ✅ Approve audits that meet quality standards
  • ✅ Document reasons for rejection clearly
  • ✅ Use the edit function to make minor corrections when appropriate

13.4 Assignment Management

  • ✅ Assign cases to appropriate auditors based on expertise
  • ✅ Set realistic due dates considering case complexity
  • ✅ Use priority levels appropriately (don't overuse "Urgent")
  • ✅ Add notes to assignments for context
  • ✅ Monitor assignment status and follow up on overdue audits

13.5 Data Management

  • ✅ Import EMR data regularly to keep cases up to date
  • ✅ Verify imported data for accuracy
  • ✅ Use manual case entry for cases not in EMR
  • ✅ Keep department and unit codes synchronized with EMR
  • ✅ Maintain accurate user assignments to departments and units

14. Troubleshooting

14.1 Login Issues

Problem: Cannot log in
Solutions:
  • Verify your email and password are correct
  • Check if your account is active (contact administrator)
  • Clear browser cache and cookies
  • Try a different browser
  • Check if JavaScript is enabled
  • Contact your system administrator

14.2 Form Not Saving

Problem: Audit form changes are not saving
Solutions:
  • Check your internet connection
  • Look for the "Last saved" indicator at the top of the form
  • Auto-save runs every few seconds - wait a moment
  • Check browser console (F12) for error messages
  • Try refreshing the page
  • Make sure you're not in review-only mode
  • Verify you have edit permissions for the audit

14.3 Cannot Submit Audit

Problem: Submit button is disabled or not working
Solutions:
  • Check that all required sections are completed
  • Verify you've added your electronic signature
  • Check for validation errors (red highlights)
  • Make sure the audit is not already submitted
  • Verify you're the assigned auditor
  • Check browser console for error messages

14.4 Missing Assignments

Problem: Cannot see assigned audits
Solutions:
  • Check "My Audits" page instead of "Assignments"
  • Verify you're logged in with the correct account
  • Check if assignments are filtered out
  • Contact administrator to verify assignment
  • Check notification bell for assignment notifications

14.5 EMR Import Issues

Problem: EMR import fails or returns no data
Solutions:
  • Verify EMR connection settings in System Settings
  • Check that the selected month/year has data in EMR
  • Verify department codes match EMR system
  • Check server logs for connection errors
  • Ensure Oracle database connection is configured
  • Contact system administrator for EMR access issues

14.6 Signature Issues

Problem: Cannot draw or save signature
Solutions:
  • Try using a mouse instead of touchpad
  • Clear the signature and try again
  • Check if signature canvas is visible
  • Try a different browser
  • Disable browser extensions that might interfere
  • Check browser console for JavaScript errors

14.7 Notification Issues

Problem: Not receiving notifications
Solutions:
  • Check notification bell icon in header
  • Verify email notifications are enabled in settings (if applicable)
  • Check spam folder for email notifications
  • Verify your email address is correct in user profile
  • Check browser notification permissions
  • Refresh the page to check for new notifications

14.8 Performance Issues

Problem: Application is slow or unresponsive
Solutions:
  • Clear browser cache and cookies
  • Close other browser tabs
  • Check internet connection speed
  • Try a different browser
  • Disable browser extensions
  • Contact system administrator if issue persists

14.9 General Issues

  • Page not loading: Clear browser cache, try different browser, check internet connection
  • Buttons not working: Check JavaScript is enabled, refresh page, check browser console
  • Data not updating: Refresh the page, check your permissions, verify you're viewing the correct data
  • Error messages: Check browser console (F12) for details, note the error message and contact support
  • Unexpected behavior: Clear browser cache, log out and log back in, try incognito/private mode
💡 Still having issues? Contact your system administrator with:
  • Description of the problem
  • Steps to reproduce the issue
  • Screenshot of any error messages
  • Browser and version information
  • Any error messages from browser console (F12)

AuditCare User Manual

Version 1.0 | Last Updated: 2025

For technical support or questions, please contact your system administrator.

AuditCare - Mortality & Morbidity Audit Management System
Designed for healthcare quality improvement and patient safety